Like all such departments, Birmingham City Council’s Adult and Communities Directorate, commissions adult social care services on the basis of achieving the outcomes set out in the Department of Health’s Adult Social Care Outcomes Framework.

The Council has focused on requirements for third sector providers under the outcome “people are able to find employment when they want, maintain a family and social life and contribute to community life, and avoid loneliness or isolation” to maximise community links and social interaction for service users.

As a result Birmingham is now requiring the voluntary organisations it commissions to provide preventative services that reduce social isolation, to use the following measures:

  • Percentage of individuals using the service reporting that they feel they have adequate social contact
  • Percentage of individuals using the service reporting that they feel less lonely and depressed
  • Percentage of service users reporting that their lifestyle has improved for the better

This new framework for third sector commissioning is part of Birmingham City Council’s approach to improve and expand universal preventative services for vulnerable adults across the city provided by voluntary organisations.